Service-based entry
Start with the category that best matches the request.
Support center
Context makes a better starting point
Choose the relevant service, select an available order when supported, and continue the request inside the app.
The relevant details travel with the request
Order selection
Attach an available travel order when the support flow offers that context.
Conversation history
Return to active support tickets and their messages in the support center.
The support journey
- 01
Choose the subject
Select the service and request type that fit the issue.
- 02
Add order context
Choose an available order when it belongs to the request.
- 03
Continue the conversation
Return to the ticket to read and send messages.
Support center
Support starts with what already happened
Service and order context can reduce repetition before the conversation begins.